Politique d’expédition
SHIPPING POLICY
Thank you for visiting and shopping at zukax · Gemstones Jewelry. Following are the terms and conditions that constitute our Shipping Policy.
Processing Time All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout.
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Standard Shipping (Orders under $59): Calculated at checkout based on destination.
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Free Worldwide Shipping: We offer Free Worldwide Shipping on all orders over $59.
Delivery times generally depend on your location and international carrier transit times. Estimated delivery times are typically between 7 to 20 business days. Delivery delays can occasionally occur due to customs processing, carrier backlogs, or unforeseen factors outside our control.
Shipment Confirmation & Order Tracking You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 to 48 hours.
Customs, Duties, and Taxes zukax · Gemstones Jewelry is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages If you received your order damaged, please contact us immediately at support@zukax.com with photos of the damaged items so we can evaluate the issue and make it right. Please save all packaging materials and damaged goods before filing a claim.
Contact Us If you have any questions about your shipping or delivery, please contact us at support@zukax.com.